Rules for the warranty service of goods

In accordance with these Terms, the Seller-manufacturer confirms that it is obligated to meet the customer's requirements as specified in the current legislation (including, but not limited to, the Law on Consumer Rights Protection for consumers and the Civil Code for legal entities and individual entrepreneurs) in the event of product defects.

The warranty period begins from the moment of purchase of the product from the Seller-manufacturer or an authorized dealer in Russia and other countries, and lasts for 12 months.

When the product is submitted for warranty service, the period for the free elimination of defects may be up to 45 (forty-five) days for consumers and 90 (ninety) days for legal entities and individual entrepreneurs, unless otherwise specified in the contract of sale or delivery.

The buyer's delivery of the product to the manufacturer's organization, as well as from the manufacturer's organization to the buyer in the case of warranty repair, is carried out at the buyer's expense.

During the warranty period, the Seller-manufacturer undertakes to repair or replace the Equipment free of charge, provided that the defect is caused by the Seller-manufacturer. The replacement device may be new or refurbished, but in either case, the Seller-manufacturer guarantees that it will have the same or better performance than the device being replaced.

The introduction of new warranty periods by the Seller-manufacturer does not have retroactive effect, and the warranty period for the product is the period of warranty established at the time of purchase by the customer.

The introduction of new warranty periods by the Seller-manufacturerIf the equipment and/or its individual parts are found to be defective, the defective parts will be replaced with working parts. If necessary, the product can be completely replaced with an identical product, or, if such replacement is not possible, with a product that has similar functional characteristics, at the buyer's request, with an appropriate recalculation of the purchase price.

The seller-manufacturer reserves the right to make changes to the product that do not degrade its performance.

If the product is of poor quality and is replaced with a working product or defective parts that have been replaced as part of the warranty service, the product becomes the property of the seller.

The Seller shall not be liable for any damage caused to the Buyer, who is a legal entity or an individual entrepreneur (including, but not limited to, all and without exception, loss of profits, interruption of business activity, loss of business information, or other monetary losses), related to the use or inability to use the purchased products.

The Seller shall not be liable in the following cases:

1. If the product is damaged during transportation, storage, or if the rules for its operation and installation are violated (including, but not limited to, operating in undocumented modes, exceeding the permissible operating temperature, etc.), as specified in the product's technical documentation.

2. If the product shows signs of unauthorized tampering or attempts at unauthorized repair, or if the repair was performed by individuals or organizations that are not authorized service centers.

3. If the serial number is damaged, illegible, or has signs of re-stamping.

4. Presence of external and internal electro- and mechanical damage (including, but not limited to, crumpled contacts, cracks, impact marks, chips, burns, etc.), which may affect the product's functionality.

5. Presence of damage caused by the ingress of foreign substances, objects, liquids, dust, insects, animals, including traces of animal and insect activity.

6. Presence of damage caused by the use of non-standard or untested equipment.

7. If the defect is caused by unforeseen circumstances.

8. Damage caused by non-compliance with national standards for power supply, telecommunications, cable networks and other similar factors, as well as damage caused by the lack of electrical equipment protection devices recommended by the Manufacturer (stabilizers, uninterruptible power supplies, etc.).

9. Damage caused by the use of modified software or its improper installation and/or configuration.

10. If the product has signs of repair or tampering and does not have a repair record in the warranty card/warranty agreement, or if there are no documents confirming the repair or tampering.

11. If the product has been used for purposes other than its intended use.

12. If there are any malfunctions caused by improper connection of external devices, such as physical damage to the PWR, LAN, MIC, EXT CTRL, REF, and other ports, as well as damage caused by hot plugging, i.e., plugging while the equipment is turned on.

The warranty does not cover the following:

• Minor defects or deviations from the product's specifications that do not affect its value or functionality.

• The provision and installation of more recent versions of BIOS, drivers, or software;

• To reset security features, erase passwords, etc.

• To save or restore specific data or software.

• To reinstall malfunctioning software or the operating system (for example, due to the deletion of important system files, incorrect system settings, or virus infection).

• To ensure the smooth and flawless operation of integrated, installed, or bundled software. As well as the quality, performance, compliance with specific requirements, or suitability of this software (or its documentation) for use in any way, even if it was purchased with the product.

• On signs of wear and tear of information carriers, LCD monitors (background glow, residual image when the screen burns out).

• On the equipment and packaging of the product.

Limitation of the scope of warranty obligations:

1. The Seller does not guarantee the compatibility of the built-in software when interacting with the hardware or software of other Manufacturers, unless otherwise specified in the documentation that comes with the product.

2. The Seller is not responsible for any potential harm that may be directly or indirectly caused to people, pets, or any property, if this occurs as a result of using the product for purposes other than its intended use, not following the rules and conditions for using or storing the product, or if it is caused by intentional or negligent actions by the Customer or third parties.

3. If the appearance and completeness of the product are checked at the time of receipt, no further claims can be made regarding the completeness or appearance of the product.

4. The Seller is not responsible for damage caused to other equipment that works together with this product or related to the impossibility of using the purchased equipment (including any cases of loss of profit, interruption of business activity, loss of information, etc.).

5. Products whose number of non-working pixels is less than the standard ISO 13406-2, which defines the tolerances of LCD matrix production technology, are not considered defective.

We recommend that you test and put the product into operation after reading the user manual. If you have any questions, please contact the manufacturer's technical support service or the manufacturer's representative in your region.